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Piero Cipriano
Head of Mkt @Checkmyguest
What is an email survey?
It's a way of collecting feedback directly in your transactional, marketing or sales emails. You can use this powerful point of contact to evaluate the relevance of your communications, the experience of a service or product, or to assess what customers or users think of your brand.
What are the benefits of email surveys?
The advantage of email surveys is their ability to target a precise audience with relevant qualifications. For example, if you trigger a survey for order confirmation emails, you know you're addressing a customer who has converted. What's more, people are often more inclined to respond because the survey is not intrusive and follows relevant content upstream.
What kinds of tools are survey emails compatible with?
Told is compatible with most email marketing tools, including Brevo, Mailchimp, Customer.io and Hubspot. With a simple copy/paste, you can integrate a survey into your email, integrating it with your content to collect feedback data. Good to know: the first response is memorized for the rest of the survey. For example, if the first question is a scale from 1 to 5 and your user clicks on 4, his choice will be memorized for the rest of the survey after redirection to the Told page.
Can I use the email survey in the free version?
The answer is yes, as with all types of sources. Your offer doesn't limit the type of source you can use. For more sources, check our pricing page.
Do I have to pay to add additional members to my team?
No. At Told, we have chosen to let you invite as many people as you need into your management space. All without additional costs for your subscription. Good to know: this is also possible in free offer.
